Cream Gathered Midi Dress

At STYLAVO, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward return policy to ensure a hassle-free process. Please review the following guidelines to understand how to return your items and what to expect during the return process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 7 days of receiving your order. For example, if you receive your order on the 1st of the month, you must initiate a return by the 7th of the same month.
• Condition: Items must be returned in their original condition, unused, and with all original tags and packaging intact. Items that are damaged, worn, or altered cannot be accepted for return.
• Proof of Purchase: A receipt or proof of purchase must be included with the return. You can include a copy of the order confirmation email or a packing slip.
• Exclusions: Certain items, such as [e.g., personalized products, clearance items, or intimate apparel], are not eligible for return. Please check the product description for specific return eligibility.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at contact@stylavo.com with your order number and reason for return. We will provide you with a return authorization and instructions.
• Prepare Your Package: Pack the item securely in its original packaging. Include the proof of purchase and any return authorization documentation provided.
• Ship the Item: Our company will arrange the pickup of the package. Please ensure the item is ready for collection at the specified location.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items). In such cases, we will cover the return shipping costs and provide you with a prepaid shipping label.

4. Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 3 business days. Please note:

• Refunds: Refunds will include the cost of the item but exclude the original shipping fees, unless the return was due to an error on our part.
• Exchanges: If you wish to exchange an item, please specify the new item or size when initiating the return. We will process the exchange once the original item is received.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@stylavo.com. We will provide instructions for returning the item and arrange for a replacement or refund. Please include photos of the damage or defect in your communication to expedite the process.

6. Final Sale Items

Items marked as final sale are not eligible for return or exchange. These items are non-refundable and non-exchangeable. Please check the product description for information on final sale status before purchasing.

7. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

Email: contact@stylavo.com